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Kartay Careers

Kartay Holdings is a distinguished development and investment firm, dedicated to enhancing South Wales through the creation of exceptional properties. Our strategic focus lies in investing locally, fostering thriving communities, and delivering projects that exemplify quality and innovation.

 

Princess Quarter is Kartay Holdings’ newest contemporary development, providing luxury and characterful office space along with the very best in office facilities; including state of the art technology, a vibrant roof terrace and three rooftop meeting pods with panoramic views over the city centre.

 

The Role:

We are looking for a dedicated and professional Client Relations Executive to manage the front of house function at Princess Quarter, ensuring the smooth running of office and room bookings, proactively ensuring our clients’ experience is exceptional and seamless from booking to service and managing the building environment.

 

Key Responsibilities:

  • Greet and welcome all existing and potential clients with a professional and friendly demeanour.
  • Professionally manage reservations and bookings by phone, email and walk ins ensuring guest satisfaction at all times.
  • Actively sell and market Kartay facilities to potential clients by taking every opportunity to maximise revenue.
  • Act as the main point of contact for all clients and customers looking to utilise Kartay facilities, and proactively upsell facilities wherever possible.
  • Manage all bookings effectively, ensuring standards and procedures are adhered to, including ensuring facilities are clean and to complete working order.
  • Take payments and process financial transactions accurately, ensuring all financial procedures are adhered to.
  • Organise and coordinate contractors when maintenance is required.
  • Build a strong rapport with clients and actively resolve any queries or issued promptly to maintain a high-quality customer service.
  • Coordinate building facilities, ensuring that all meeting rooms are well stocked with refreshments, stationary, etc.

 

What we are looking for from you:

  • Experience in upselling products or services.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills.
  • Excellent customer-service skills.
  • Good organisational skills.
  • Professional demeanour.

 

Don’t Meet every single requirement?

Studies have shown that People of Ethnic minorities are less likely to apply to jobs unless they meet every single qualification. Morganstone are an equal opportunities employer and every application is important to us. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in this job description, we encourage and invite you to apply anyway. You may just be the right fit for this or other roles we currently have available.

 

To Apply

Please send your CV to Rebecca.Morgan@morganstone.co.uk